{"id":220833,"date":"2026-01-20T16:06:17","date_gmt":"2026-01-20T12:06:17","guid":{"rendered":"https:\/\/alineclearaligner.com\/in\/?page_id=220833"},"modified":"2026-01-20T16:06:17","modified_gmt":"2026-01-20T12:06:17","slug":"cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/alineclearaligner.com\/in\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"

At Aline Clear Aligner System<\/b>, we are committed to providing high-quality, precision-engineered orthodontic solutions. Because our aligners are custom-made medical devices manufactured specifically for an individual patient based on a doctor\u2019s prescription, our policy is governed by the following terms:<\/p>\n

1. Nature of Custom Products<\/b><\/h3>\n

All Aline clear aligners are custom-manufactured using 3D scanning and planning technology. Once a treatment plan is approved by the doctor and the manufacturing process begins, the product cannot be reused, resold, or returned for a refund due to change of mind or clinical changes outside of our control.<\/p>\n

2. Cancellation Policy<\/b><\/h3>\n
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    Before Manufacturing:<\/b> Orders can be cancelled only before the final treatment plan (3D setup) is approved by the doctor. If a cancellation is requested at this stage, a refund may be issued minus a “Planning Fee” to cover the cost of the digital setup and technician time.<\/p>\n<\/li>\n

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    After Manufacturing Begins:<\/b> Once the aligners have entered the production phase, no cancellations or refunds will be entertained.<\/p>\n<\/li>\n<\/ul>\n

    3. Manufacturing Defects & Damaged Goods<\/b><\/h3>\n

    We take immense pride in our quality control. However, if a product is found to be defective:<\/p>\n

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      Reporting:<\/b> Any manufacturing defect or shipping damage must be reported to us within 48 hours<\/b> of receipt.<\/p>\n<\/li>\n

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      Resolution:<\/b> If a defect is verified (e.g., a cracked aligner or incorrect fit due to manufacturing error), we will manufacture and ship a replacement for that specific stage at no additional cost.<\/p>\n<\/li>\n

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      Evidence:<\/b> We may require photos or the return of the defective aligner for quality audit purposes.<\/p>\n<\/li>\n<\/ul>\n

      4. Clinical Refinements<\/b><\/h3>\n

      Orthodontic movement can sometimes vary from the digital prediction.<\/p>\n

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        If a patient\u2019s teeth do not track as expected, “Refinement” aligners may be required.<\/p>\n<\/li>\n

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        The eligibility for free or discounted refinement aligners depends on the specific treatment package purchased (e.g., Lite vs. Comprehensive). Please refer to your doctor\u2019s agreement for package-specific details.<\/p>\n<\/li>\n<\/ul>\n

        5. Refund Process<\/b><\/h3>\n
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          In the rare event that a refund is approved by our management, it will be processed through the original payment method.<\/p>\n<\/li>\n

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          Refunds may take 7\u201310 business days<\/b> to reflect in your account depending on your bank\/payment gateway.<\/p>\n<\/li>\n

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          Shipping costs and digital planning fees are generally non-refundable.<\/p>\n<\/li>\n<\/ul>\n

          6. Contact Information<\/b><\/h3>\n

          For any queries regarding your order or to report a defect, please contact our support team:<\/p>\n

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            Email:<\/b> info@alineclearaligner.com<\/p>\n<\/li>\n

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            Phone:<\/b> +91 6387108514<\/p>\n<\/li>\n

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            Address:<\/b> Aline Corporation, 2A\/189, Azad Nagar, Kanpur-Lucknow Road- 208002<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

            At Aline Clear Aligner System, we are committed to providing high-quality, precision-engineered orthodontic solutions. Because our aligners are custom-made medical devices manufactured specifically for an individual patient based on a doctor\u2019s prescription, our policy is governed by the following terms: 1. Nature of Custom Products All Aline clear aligners are custom-manufactured using 3D scanning and […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-220833","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t